We Help Health Systems & Employers Build Cultures That Care — and Perform.
Behind every patient, there’s a caregiver — and behind many burned-out employees, there’s a silent caregiving crisis.
Elnora’s Place™, The Powerful Patient Partner® Program, and PACE were built to end that silence.
We partner with health systems, employers, and executives to identify and solve the invisible strain that’s driving burnout, absenteeism, and compliance risk. Through evidence-based training, community support, and regulatory alignment, we help organizations achieve better outcomes for patients, staff, and families — because care equity isn’t just good ethics. It’s good business.
The Hidden Workforce Crisis
Caregiving is the new corporate epidemic for employers and the healthcare system
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73% of employees in the U.S. report caregiving responsibilities at home (Harvard & Care. com) — that’s over 63 million people balancing jobs and family care. (AARP, 2024)
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1 in 4 Americans provides unpaid care to a loved one — often while working full-time. (Family Caregiver Alliance)
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57% of working caregivers report physical or emotional burnout. (MetLife Study of Working Caregivers)
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1 in 3 caregivers say they’ve had to leave a job due to caregiving responsibilities. (Employee Benefit News, 2023)
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$44 billion in productivity losses are tied directly to caregiving strain. (Gallup, 2024)
The impact shows up everywhere: turnover, absenteeism, employee attraction & retention, patient safety events, readmission penalties, and compliance failures.
Let PACE help stop losing at-risk dollars you may not be measuring — with data, compassion, and strategy.
Your Employees Are Caregivers — and They’re Quietly Struggling.
According to Harvard University and Care.com, a staggering 73% of employees report having caregiving responsibilities. That means nearly 3 out of 4 people on your team are silently managing medical appointments, late-night emergencies, or long-term care — all while trying to meet your organization’s goals. If you’re not supporting them, you’re likely losing them. Quietly. Expensively. Permanently. Especially in the healthcare system.
At PACE, we help you change that.
I’m Tiffany Matthews, founder of PACE and Your Healthcare BFF. We provide culturally competent education and workforce solutions to help organizations reduce burnout & retain their top talent. Every session is a chance to reduce stress, build trust, and equip your people with real-life tools to thrive — on the job and at home.
What PACE Offers…
PACE offers solutions for hospitals & healthcare systems and employers to meet mandatory regulations from CMS, AHRQ, TJC and many more healthcare regulatory agencies to address regulations surrounding caregiver & patient education & engagement, discharge planning, care coordination, care planning, provider search & choices, health insurance, effective communication, health literacy and so much more! This is not just for caregivers & patients, your doctors & nurses can benefit.
The results speak for themselves. Organizations that support caregivers see lower turnover, improved morale, stronger retention, and increased use of underutilized benefits. Your employees stay longer, feel seen, and perform better — because they don’t have to choose between being a great worker and a great caregiver.
It’s health & wellness, DEI and caregiver support all rolled into one platform that meets critical healthcare regulations!
Supporting Caregivers. Empowering Healthier Workplaces.
The Elnora’s Place Solution
A first-of-its-kind Caregiver Equity Ecosystem — bridging home, hospital, and workplace.
Elnora’s Place™ integrates:
Workforce Assessments that quantify hidden caregiver strain and its financial impact
Caregiver Education & Advocacy Programs aligned with CMS, AHRQ, and Joint Commission standards
A Private, expert-led, peer-supported community with no need for private health information
Patient & Family Engagement Tools that reduce readmissions and improve safety metrics
The Powerful Patient Partner® Curriculum — empowering staff, patients, and families in health literacy, communication, and care planning
The PACE™ Employer Initiative — workshops and programs for HR and leadership to reduce burnout, improve retention, and strengthen benefits equity
Together, these offerings transform how care is given, received, and valued — creating lasting organizational and cultural change.
What You'll Learn at Elnora’s Place™
The Powerful Patient Partner® Program, or P4, is PACE’s Signature (& Proprietary) Program to empower family caregivers on their healthcare journey. Caregivers will learn about getting organized & prepared for healthcare and caregiving, discover and use the Healthcare Management Tools™, and learn how to take action in our complex healthcare system! The benefits are vast for caregivers and the patients they care for!
What's In It for Your Caregivers, Patients & Employees?
Here are some of the many benefits in learning from The Powerful Patient Partner® Program with Your Healthcare BFF:
They will save time & money by being organized & prepared
They will increase their health literacy & knowledge, which studies have shown leads to better healthcare and patient results & outcomes
They will increase your confidence & strength as a caregiver
They will ease “caregiver burden”, or their responsibilities of caregiving
They’ll understand the importance of tactics to protect their care on their healthcare journey – whether it’s for the care recipient/patient or for yourself
They’ll learn communication they need on your healthcare journey
Tiffany Matthews,
Your Healthcare BFF for Family Caregivers
“I turned the pain of watching my Gram suffer into a national movement for caregiver & patient support.”
When my beloved grandmother “Gram” was dying, I saw what healthcare does to families — not with them.
I watched my mother collapse under the weight of caregiving for Gram. No support. No tools. No system that truly cared. I wondered why caregiving had to be so hard.
That moment changed me. I became a patient advocate and built something that didn’t exist: A caregiver-first, patient-powered support community designed to lift the burden on families — and help organizations & healthcare lead the change.
Now, through PACE: Patient Advocacy & Caregiver Empowerment, I help employers, hospitals, 55+ communities, and government leaders build Caregiver & Patient Friendly™ systems & workplaces that improve lives, strengthen families, and save costs for all involved. LEARN MORE
